Cybersecurity • Information Technology

Cybersecurity & IT professional focused on enterprise technical support and secure technology operations.

Supporting large user environments, troubleshooting complex issues, and maintaining secure, reliable IT systems across academic, corporate, and remote settings.

Based in Baltimore, MD • B.S. in Cybersecurity at Gannon University
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Portrait of Adam Bahroun

Current Role

  • Desktop Support Student Technician – Gannon ITS

About Me

My name is Adam, and I am a cybersecurity major and IT professional. Outside of work and school, I am a big gamer, I enjoy spending time with family and friends, and I am very ambitious when it comes to my career and the goals I have set for myself.

I did not grow up with a technical background, but I discovered my interest in IT and cybersecurity through my high school’s magnet program. I spent two years studying networking and two years learning cybersecurity fundamentals, and during that time I realized that this field was not only interesting to me but something I genuinely enjoyed.

Once I figured that out, I started working toward building real experience. The summer after my junior year of high school, I earned my first internship as a Device Support Associate. I was quickly selected for a leadership role within the program and asked to support several projects throughout my time there. I also worked hard to earn industry certifications, including CompTIA Security +, which many students do not earn until late in college or several years into their careers.

By the time I entered college as a freshman, I already had four IT and cybersecurity internships, six certifications, and a strong foundation of practical skills. I am grateful for where that work has brought me, and I am excited for what comes next. I enjoy learning, improving, and gaining more real experience every chance I get.

Work Experience

A blend of cybersecurity, desktop support, and large-scale device management across higher education, enterprise, and technical consulting environments.

Gannon ITS

Desktop Support Student Technician

November 2025 – Present

  • Provide frontline technical support to students, faculty, and staff; diagnose and resolve hardware, software, and network issues through in-person support and ticket queues.
  • Image, reimage, and wipe Windows devices using enterprise deployment tools to ensure secure, policy-compliant provisioning.
  • Support classroom technology including projectors, smart boards, podium PCs, and lecture hall systems; respond to urgent classroom outage calls.
  • Assist with hardware deployments, office moves, workstation setups, cable management, network verification, and peripheral installation.
Technology Advancement Center

Cyber Operations Intern

Internship • Columbia, MD

September 2024 – May 2025

  • Completed accelerated cyber-operations program with hands-on work in AWS, cyber readiness (NIST), and systems engineering.
  • Engineered AWS workflow deployments: imaging, EC2, VPCs, route tables, subnets, security groups, and network ACLs.
  • Identified 55+ OT-based vulnerabilities using OpenVAS and Nessus Expert; tuned scans to prevent OT service disruption.
  • Deployed enterprise routers and switches with VLAN, subnet, and security configurations for mixed IT/OT environments.
Epiq

Data Breach Support Specialist

Contract • Remote, US

September 2025 – December 2025

  • Provide claimant support for data breach and cybersecurity incidents across phone, email, chat, and callbacks, assisting with 100+ client contacts weekly.
  • Maintain 95%+ first-contact resolution; accurately document all communication in internal CRM systems.
  • Research and escalate complex cases to investigation teams; contributed to 30%+ reduction in resolution time.
Amergis Healthcare Staffing

Desktop Support Specialist

Internship • Columbia, MD

June 2025 – August 2025

  • Imaged, deployed, and configured end-user devices across 70+ offices nationwide, supporting 10,000+ employees.
  • Resolved technical support tickets using ServiceNow; managed endpoints with Intune, AD, and Absolute.
  • Ensured compliance with enterprise security policies and endpoint standards during provisioning.
DALY Computers

IT Operations & Device Support Lead Specialist

Internship • Baltimore, MD

May 2024 – November 2024

  • Oversaw processing of 80,000+ devices; maintained 99% accuracy in tracking, repair records, and inventory organization.
  • Managed 100+ interns; optimized workflow efficiency and quality control across device handling operations.
  • Supported deployments at Morgan State and Bowie State Universities; installed 500+ devices across new academic buildings.
  • Led allocation and logistics for 50,000+ student devices; reduced discrepancies by 15% and improved IT readiness by 30%.
  • Installed and configured 50+ laptops/desktops weekly at schools and government offices; provided on-site support.
Asurion

Field Technician

Part-time • Baltimore, MD

December 2024 – June 2025

  • Provided in-home support for smartphones, tablets, laptops, and smart home devices; maintained 100% customer satisfaction across 300+ visits.
  • Diagnosed and resolved hardware, software, and connectivity issues with a 98% first-time resolution rate.
  • Recognized as most improved and later top-performing technician in the Baltimore market.

Certifications

Industry certifications that validate my skills in cybersecurity, networking, and device support.

CompTIA Security+ badge

CompTIA Security+

CompTIA Security+

Validates core cybersecurity knowledge including risk management, network security, incident response, vulnerabilities, and securing enterprise environments.

Cisco CCST Cybersecurity badge

Cisco CCST Cybersecurity

Cisco CCST Cybersecurity

Focuses on threat detection, security tooling fundamentals, log analysis, and defending networks against common attacks using foundational blue-team concepts.

Cisco CCST Networking badge

Cisco CCST Networking

Cisco CCST Networking

Covers networking fundamentals, OSI/TCP-IP models, routing and switching basics, subnetting, and how data moves securely across modern networks.

Cisco CCST IT Support badge

Cisco CCST IT Support

Cisco CCST IT Support

Demonstrates strong help desk fundamentals, OS troubleshooting, hardware diagnostics, and end-user support workflows used in enterprise IT environments.

Lenovo Qualified PC Service Technician badge

Lenovo Qualified PC Service Technician

Lenovo Qualified PC Service Technician

Training in Lenovo hardware diagnostics, teardown, component replacement, and warranty-compliant service procedures for enterprise fleets.

HP Service Qualification badge

HP Service Qualification

HP Service Qualification

Covers HP hardware repair, imaging, device preparation, and OEM service standards used to support large-scale enterprise deployments.

Education

Gannon University campus

Bachelor of Science in Cybersecurity

Gannon University • Erie, PA

Expected Graduation: May 2029

Focused on cybersecurity fundamentals, networking, system administration, and hands-on labs. Coursework includes network security, database management, programming fundamentals, and web development.

  • Cybersecurity Fundamentals
  • Network Security
  • Networking
  • Web Management & Design
  • Database Management
  • Computer Programming
  • Object-Oriented Programming

Skills

Cybersecurity

  • Essential Cybersecurity Principles
  • Vulnerability Assessment (Nessus, OpenVAS)
  • Threat Detection & Monitoring
  • Incident Handling & Escalation
  • Risk Management & Mitigation
  • Access Control & Identity Management
  • Network & Data Security
  • Endpoint Security
  • Cloud Security (AWS Security Groups, VPCs, Subnets)
  • NIST Cybersecurity Framework
  • Security Policies & Awareness
  • Disaster Recovery Planning
  • Security Compliance & Best Practices
  • Incident Response Foundations
  • Threat Intelligence Concepts

IT & Technical Support

  • Help Desk Operations
  • Ticketing Systems (ServiceNow, InvGate)
  • System Administration
  • Microsoft Intune & Endpoint Management
  • Active Directory (AD)
  • Domain Integration
  • Network Configuration (Routers, Switches, VLAN Basics)
  • Workstation Deployment & Imaging
  • Troubleshooting (Hardware, Software, Network)
  • Classroom Technology Support (A/V)
  • A/V Troubleshooting
  • Hardware Diagnostics & Repair
  • Wi-Fi & Ethernet Troubleshooting
  • Office/Equipment Moves & Setup
  • Remote Support Tools
  • Technical Documentation
  • Inventory & Asset Management

Networking & Platforms

  • Subnetting & IP Addressing
  • Device Configuration & Cable Making
  • Network Infrastructure Basics
  • AWS EC2 & Cloud Networking
  • Windows Workstations
  • Basic Linux
  • Python & Java Fundamentals
  • HTML & CSS

Soft Skills

  • Clear Communication
  • Customer Service
  • Leadership
  • Team Collaboration
  • Problem-Solving
  • Attention to Detail
  • Adaptability
  • Time Management
  • Empathy in Support
  • Documentation & Knowledge Sharing

Resume

I maintain tailored versions of my resume for cybersecurity and IT roles. Choose the version that best matches the type of role you’re hiring for.

Best for Security / SOC / Cyber Roles

Cybersecurity Tailored Resume

Focused on security operations, threat detection, incident response, and hands-on experience with tools, frameworks, and certifications like Security+.

View Cybersecurity Resume
Best for IT / Desktop Support / Help Desk Roles

IT Tailored Resume

Centered on technical support, device lifecycle management, ticketing systems, and hands-on IT operations across campus and enterprise environments.

View IT Resume

Contact

For inquiries related to cybersecurity or IT support, please feel free to reach out.

Other ways to reach me

Want to reach out directly? Use the links below to email me or connect on LinkedIn.

Based in Baltimore, MD • EST • Open to remote and relocation